At CozyNest, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read the following policy carefully to understand our guidelines for refunds and returns.

1. Eligibility for Returns

   To be eligible for a return, the following conditions must be met:

   • The item must be unused, undamaged, and in its original packaging.
   • The return request must be initiated within 30 days of the delivery date.
   • You must provide proof of purchase, such as the order number or receipt.

   Certain items are not eligible for return, including:

   • Personalized or custom-made items.
   • Items marked as non-returnable in the product description.
   • Gift cards.

2. How to Initiate a Return

   To initiate a return, please follow these steps:

   • Contact our customer support team at support@cozynest.com with your order number and reason for the return.
   • Our customer support team will review your request and provide you with a return authorization (RA) number and instructions for returning the item.
   • Pack the item securely in its original packaging, including all accessories and documentation.
   • Clearly write the RA number on the outside of the package.
   • Ship the package to the address provided by our customer support team.

3. Return Shipping

   You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that the item is received. CozyNest is not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

   Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy. If the item is approved for return, we will process your refund within 7-10 business days.

5. Refund Options

   We offer the following refund options:

   • Original Payment Method:

     The refund will be credited to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or credit card company.

   • Store Credit:

     You may choose to receive store credit instead of a refund to the original payment method. Store credit can be used for future purchases on our website and does not expire.

6. Exchanges

   We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

   If you receive a damaged or defective item, please contact our customer support team at support@cozynest.com within 7 days of the delivery date. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

8. Policy Updates

   CozyNest reserves the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

9. Contact Us

   If you have any questions or concerns about our refund and return policy, please contact our customer support team at support@cozynest.com.